United Marine Underwriters

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
3 / 0 1 / 2 3 4.00 3.33 4.00 7.67 4.75

Date Submitted: January 11, 2011
Insurance Provider: United Marine Underwriters in Indiana
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 7 out of 10
Recommend: No
Review: They Love Premiums But Hate Claims
I have been using them for over 10 years and have never had a problem... Until I made a claim.

Claim made in March/April of 2010. It's January, 2011 and it remains unresolved as my boat sits at the repair center collecting storage fees!

Spoke with the president of the company (since we are 10 months in with nothing done) and he said he would personally look into it.

Suddenly the claim rep (who works for another company (ACE USA)) starts returning our calls but during the last conversation, rep says the claim is denied. Then in the same breathe says an offer of $1,600 is "on the table".

So is it denied or is it not denied?

In any event, the estimate to repair is over $5,000!

They have no problem cashing your premium checks however they have a HUGE problem honoring claims.

Now, our claim rep hangs up on us when we call. Now we have to get lawyers involved.

BUYER BEWARE!!!

Comments [ 0 ]
Submitted by: d
41 year-old   ::   Male Reviewer   ::   Indianapolis

Date Submitted: January 13, 2010
Insurance Provider: United Marine Underwriters in Kentucky
Coverage: 8 out of 10
Claims: 8 out of 10
Customer Service: 10 out of 10
Cost: 9 out of 10
Recommend: Yes
Review: I highly Recommend UMU
I have used United Marine Underwriters for several years now and can tell you that they are fair and affordable. I've had a couple of claims and it was much less painful than I thought it would be. They were fair with me and really earned my respect. I definitely suggest you try out UMU if you're looking for boat insurance.
Comments [ 0 ]
Submitted by: Johnny
53 year-old   ::   Male Reviewer   ::   Kentucky